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Forum Discussion
New named Dropbox structure
I am a user of DropBox Business, on Windows 10.
Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.
A quick look learned me that the structure had changed...
Seems this is not a new issue. Our mandatory update happened yesterday and it has totally screwed our company workflow. Clients are still having to resync 2TB+ of data because the old folder could not be used. Others are just resyncing for no apparent reason.
The local file structure is also inconsistent with the Web App. Some clients have shortcuts, some folders as sub folders, others not. It's a total mess which leaves some of our systems unable to operate.
Short of reinstalling a fresh Dropbox installation and starting from scratch, is there any other solutions?
- Megan
Dropbox Staff
Hey brownashley100, sorry to hear about that!
Does this happen with all of your Team members? I'd suggest allowing some time for the app to adjust to the changes, and to become up to date.
To begin with, you can have a look at this Help Center article. It'll give you an overall idea on the basic troubleshooting when it comes down to syncing issues.
However, if you want to go through each individual member, and what their app is experiencing, I'd suggest you reach out to our Support about this, in order to have a closer look.
Thanks a bunch!
Yes, everyone in some form or other.
The initial dropbox file hierarchy is all over the place.
This morning I formatted my hard drive and start the sync process from scratch with a fresh install. This has solved the issue for me.
I was in a fortunate position to know which files to remove and back up elsewhere prior to the wipe. Others will find difficulty in this, so might experience data loss if we take this approach as not everything is uploaded.
