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Forum Discussion
New named Dropbox structure
I am a user of DropBox Business, on Windows 10.
Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.
A quick look learned me that the structure had changed...
Can anyone from Dropbox please acknowledge the issues we are all facing and update us on what is being done to resolve this before you start losing your customers!
We are all very frustrated, your support teams are ignoring our questions and following a script that is completely off topic and sending us round in circles, moving the goalposts at every opportunity and being actually quite rude in how they are dealing with our VERY legitimate complaints about how Dropbox has treated their paying customers.
We haven't been able to administer our account for well over a week, HR folders are accessible to the entire organisation (yes files are private but it's still dangerous to have confidential information somewhat accessible to the wider staff base). This may result in GDPR compliance issues for both us & Dropbox.
None of your support teams are taking the brevity of this seriously.
Why is anyone paying for this service when it's obviously broken and unfit for purpose!
For the love of god can someone please communicate with us!
Megan Still having the same issues, we cannot administer our account!
Support isn't providing updates, when is this getting resolved? We are paying for a service we cannot use!
We're coming up to two weeks of this same issue!
2 weeks and we've finally getting responses! How is this customer service?
Can someone please call me to discuss my complaints!
We have put in several complaints to Dropbox over the last 2 weeks, not one has been followed up!
We are unhappy with the service we are receiving, please contact us to discuss it with us!
This upgrade was miss-sold and needs recitifying
