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Forum Discussion
New named Dropbox structure
I am a user of DropBox Business, on Windows 10.
Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.
A quick look learned me that the structure had changed...
Dropbox upgraded overnight and now my files have been "moved". I cannot open anything. It is stating it has been moved.
Dropbox updated automatically on my computer and my colleagues computers and has altered the file structure.
I found my files but WHY ? did they make such drastic change ? It took a very long time to "update" and now im not sure if all the various shared folders I have work anymore.
It also recreated a set up that loaded all my files to my C drive when I previously had them on my D drive. Now I have two copies of everything and my computers memory has maXED OUT. tHIS IS SO ANNOYING. WTF ! Now I need to delete files and I dont know which to delete., AFU !
Thoroughly P'd off.
- Hannah
Dropbox Staff
Hey AN26 and simonemwood, thanks for reaching out to our Community.
Do you mean to say that the Dropbox application was updated and when the update finished, your folder structure had changed?
Or are you referring to a different kind of upgrade/update?
Any additional info you can give us would be really helpful.
AN26, can you please send us a screenshot of this 'has been moved' message that you're getting?
Hannah,
Thanks for responding.
After a lot of heartache we have (I think ) got to the bottom of this problem, though we haven't resolved the effects.
To be clear we did not get a notification that files had been moved rather we just noticed after not finding them that they just shifted to newly and automatically created folders (last night).
Apparently Dropbox sent a message out to group Admins a week ago that they were going to update the system.
Rather than giving users the option of being included in this update by confirming agreement to it they gave an option to "delay or opt out" and if no response was received then.... too bad!, your whole system would be rearranged automatically. Thoroughly irresponsible! This might be Ok for some teams but not for us. We are an architectural firm who have several remote users. Almost all of our drawing files have externally referenced files embedded in them. For this to work properly it requires file paths that DO NOT change. We have thousands of files with thousands of other files referenced. The update renamed the principal folders and also added in a completely new subfolder folder and as a consequence of this many of our drawing files no longer work with their externally referenced files. We will have to go through them one by one (whenever we need to read/use one) and re-path all the xrefs.
Example.
File path that was :
X:/Dropbox(SWA Architects)/Jobs/1709 Gevers/dwg/1 plan/xp-2-RCP-L2
is now:
X:/SWA Architects Dropbox/SWA TCI/Jobs/1709 Gevers/dwg/1 plan/xp-2-RCP-L2
Yes. The structure changed and now the files can not be opened. They also created a personal dropbox name and a company name a split the files between the two. Can you tell me the difference with the green check marks and the gray marks?
- Megan
Hi Simon, thanks for sharing more info about this!
Essentially, what happened here was that your account changed from the old Team structure to the new one. At the moment, there's no way to revert back to the structure you had.
However, if you're facing any difficulties locating content, or finding out more about this we're happy to help! If you search for file or folder names, were you able to locate all the necessary content?
Hannah,
We will manage.
I noticed last night that the old file folder is still there but as a hidden "short cut" to the second level (critical) file structure. To the other person on this chat I suggest you set "show hidden files". This may help you to locate your files.
Unfortunatey one of the machines in our team is stuck in "dropbox is updating " mode now for over 24 hours.
Please advise what we should do. Is it OK to uninstall DB and re-install?
Thanks
