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Forum Discussion
New named Dropbox structure
I am a user of DropBox Business, on Windows 10.
Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.
A quick look learned me that the structure had changed...
The whole set-up of my company is based on the Dropbox folder.
All software that builds on data from Windows files now uses invalid addresses because Dropbox changes the path name. My software is therefore flying blind at the moment. I have to set everything up again. And I am only one of x-million customers.
The reason for staying with Dropbox and not switching to OneDrive was that Dropbox understands how important file structures are, and Dropbox keeps its hands off the top folder level, unlike Microsoft. That reason no longer exists.
Jackson
Dropbox Staff
Dropbox StaffHello Eastsite, sorry to hear about your issue.
The Dropbox folder is named automatically, and it can not be manually renamed.
Each Team Admin, should have been notified prior to the upgrade, about the incoming changes.
You can request renaming the folder as feature, by up-voting it in our Share an Idea part of the forum.
Hope this clears things up.
1) You, as the Dropbox team, write this as if it is self-evident that Dropbox customers have to deal with these deficiencies of Dropbox. This is an unsatisfactory customer support. Does Dropbox not see the problems Dropbox is causing with this renaming of the dropbox root folder?
2) Sorry, the button "Vote for this idea" on this site https://www.dropboxforum.com/t5/Dropbox-ideas/Renaming-Dropbox-root-folder/idi-p/230261#comments does not work.
If the button doesn't work for me today and the button hasn't worked for the last 5 years either, then you can assume 4400 votes instead of 44 votes....
