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t4ngml's avatar
t4ngml
Helpful | Level 6
3 years ago

New named Dropbox structure

I am a user of DropBox Business, on Windows 10. Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken. A quick look learned me that the structure had changed...
Desktop
dropbox business
Multiple Accounts
Organize
sort
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey t4ngml, sorry to hear about this. 

 

Could you provide some additional information about the issue you're facing and a screenshot of any errors you might be getting or what's troubling you?

 

For more information on why this might have happened, you can have a look here.

 

Keep me posted!

  • t4ngml's avatar
    t4ngml
    Helpful | Level 6
    3 years ago

    Please find enclosed the double dropbox structure I explained earlier.

     

    I had a look at the links you provided. Unfortunately, it doesn't make sense in our (company-wise) case, since we use DropBox Business for years now, and all the computers have faced this change at the same time. Thus, it can't be related to the computers setup.

     

    Where this new structure comes from?

     

    Thanks

  • t4ngml's avatar
    t4ngml
    Helpful | Level 6
    3 years ago

    Hi Walter 

    I'm obviously not the only one facing this issue.

     

    There might be not much to worry about, but it's a surprizing change as a user, especially since it doesn't seem to be mentionned anywhere in your public changelog (unless there's another one accessible?).

     

    Any info from you dev teams?

     

    Thanks

    • rb-eierschachteln's avatar
      rb-eierschachteln
      Helpful | Level 5
      3 years ago

      Hi Walter ,

       

      are there any updates related to this topic?

       

       

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey all, I hope you're having a great Friday so far. 

       

      At the moment, we're looking into this on our side, thanks for bringing this to our attention. 

       

      Trust to know, that we'll update this thread, once we have further info on this. Thank you for your patience! 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi all - thanks for your patience while we looked into this from our side. 

       

      In short, it seems that you received the upgrade mentioned in this Help Center article on your business accounts recently. 

       

      If you happen to be a team admin, you should have received an email regarding this upgrade. 

       

      I hope this clears things up!

      • cstanton's avatar
        cstanton
        New member | Level 2
        3 years ago

        You're taking the change of entire company folder structures pretty casually. I can't express in words how upset I am with dropbox at the moment. 

  • SPadiyath's avatar
    SPadiyath
    New member | Level 2
    3 years ago

    iam trying to use export command in RootsMagic 7 in windows 10. When ever use the command "save to dropbox for Apps"

    I get the fvollowing error. I have upgraded firefox. Still I get the following error. This is something to do with dropbox I think.

    Upgrade your browser to use Dropbox

    Your current browser is not supported. We support the latest versions of the following browsers:

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