You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

D Great's avatar
D Great
New member | Level 1
3 days ago

My files are lost, how can I get them back?

I used to have the free basic dropbox subscription. I had big files that I’ve been receiving warning to upgrade or lose my files. Can someone help me get my files back, please?
Restore
D Great's avatar
D Great
New member | Level 1

wouldn't there be a way to recover all my missing files associated with my email address [Removed as per Community Guidelines]?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!