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Forum Discussion
Carlie_CommonState
5 months agoExplorer | Level 4
My computer backup files went missing after our Business team account was closed
As per support ticket #23762350 (opened 19 May, no answer for 3 weeks), my MacBook Pro desktop, documents and downloads folders were wiped and made inaccessible when my employer moved to close our bu...
- 4 months ago
I’m really happy to hear this, Carlie_CommonState, and that we were even a bit of help in this situation!
For anything else, don’t hesitate to give us a nudge.
Carlie_CommonState
Explorer | Level 4
Thanks for following up Nancy! Since I've been signed out of the business profile I can't log in to view any file logs (I post here from my personal profile). My internal IT manager has been stuck in limbo waiting for the Support Desk to reply and I'm naturally concerned about files being deleted for good.
Nancy
5 months agoDropbox Staff
Out of curiosity, what do you see exactly if you try to log in to your Dropbox account again? Can you send me a screenshot perhaps, while hiding your email address?
- Carlie_CommonState5 months agoExplorer | Level 4
Depending on whether I try signing out/in or adding a team account or signing in via Google, I get 'invalid email or password' or 'we couldn't find a Dropbox account matching that email'. I assume because mine was a sub-profile of my company's account. The app now defaults to signing me into my personal account.
Thanks for your advice,C
- Nancy5 months agoDropbox Staff
Thanks for the info! I’ve attached all of the details you’ve shared with me here in your convo with our support, so they should also be able to access them.
If you have anything else that may be relevant to the case, feel free to mention it in your ticket as it may help our team investigate further, as well.
- Carlie_CommonState5 months agoExplorer | Level 4
Thanks Nancy, appreciate the swift response.
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