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Forum Discussion
My computer backup files went missing after our Business team account was closed
As per support ticket #23762350 (opened 19 May, no answer for 3 weeks), my MacBook Pro desktop, documents and downloads folders were wiped and made inaccessible when my employer moved to close our bu...
I’m really happy to hear this, Carlie_CommonState, and that we were even a bit of help in this situation!
For anything else, don’t hesitate to give us a nudge.
Nancy
Dropbox Staff
Dropbox StaffI’m sorry to hear this happened, Carlie_CommonState.
Have you already checked your Deleted files and Events pages? Is there any trace of your missing files there?
Other than that, I found your ticket in our system and I can see that our specialized team is indeed working on your request. I totally understand your frustration, especially if this is taking some time, but since they have account visibility that we don’t on the forum, I’d definitely suggest continuing with them.
I’ve gone ahead and left them an internal note with our convo here, so that they can see it and get back to you as soon as possible. You can also give them another nudge, if you wish.
For anything else, I’ll be right here.
Thanks for following up Nancy! Since I've been signed out of the business profile I can't log in to view any file logs (I post here from my personal profile). My internal IT manager has been stuck in limbo waiting for the Support Desk to reply and I'm naturally concerned about files being deleted for good.
- Nancy
Out of curiosity, what do you see exactly if you try to log in to your Dropbox account again? Can you send me a screenshot perhaps, while hiding your email address?
Depending on whether I try signing out/in or adding a team account or signing in via Google, I get 'invalid email or password' or 'we couldn't find a Dropbox account matching that email'. I assume because mine was a sub-profile of my company's account. The app now defaults to signing me into my personal account.
Thanks for your advice,C
- Nancy
Thanks for the info! I’ve attached all of the details you’ve shared with me here in your convo with our support, so they should also be able to access them.
If you have anything else that may be relevant to the case, feel free to mention it in your ticket as it may help our team investigate further, as well.
