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Zion2's avatar
Zion2
Explorer | Level 4
4 months ago

Logic Pro project files disappeared from my Mac and the web

I'm not sure when this issue started but I have a new Macbook and all my files are stored on DROPBOX via desktop app. A few days ago I noticed that the LOGIC PRO PROJECT files were missing in the maj...
Restore
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the additional details Zion2 

 

Do those missing files show up in your deleted files page or locally in your computer's trash can? 

Zion2's avatar
Zion2
Explorer | Level 4
4 months ago

I have attached some images to help explain the issue

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Thanks for the screenshots Zion2 - much appreciated.

     

    Could you please check if anything shows up in Finder outside of your Dropbox folder when it comes to the missing files?  

     

    Have you tried getting in touch with our support team directly for further assistance on this? 

    • Zion2's avatar
      Zion2
      Explorer | Level 4
      4 months ago

      This seems like a strange question. OF COURSE I HAVE CHECKED FINDER!

       

      I only wish to speak to support staff. Could you please tell me how I can do that aside from paying you guys more money to "upgrade" my subscription?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Thanks for clarifying that for me Zion2 

         

        I took a look in our system and I can see that you have an open ticket with our support team about this issue, so I'd suggest getting back to them with any additional information or questions you may have about this as they'd be better equipped to help further with account and device specific information.

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