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Forum Discussion
I was required to reset my password and now I can't find my files/paid plan.
I have a paid plan (2TB). I was forced into a password change last week, and since then all files and folders are gone from my Dropbox account, and when I login, it shows that have 2MB, not 2TB.
Al...
Nancy
Dropbox Staff
Dropbox StaffHey martin49, welcome aboard the Community!
From what you mention, there’s a high chance you’ve set up a brand new Dropbox account, which is why you don’t see your files when logged in to it.
The computer that still shows your old Dropbox files, does it also show your paid account and previous email address? You can check this this way and then compare that email address to the one you see here. Are they the exact same?
Let me know what you find.
Yes, the email addresses are the exact same (removed).
This is NOT a new Dropbox account; it's been active for at least 12 years and has been a paid account for about a decade. Please offer some sort of solution or explanation. If I cannot get this account back working as it should in short order, I'll be happy to take my online storage dollars elesewhere. It's extremely frustrating that I cannot resolve this issue with a simple phone call; I just need to find out if the files can all be restored somehow, and how to go about making this a paid account again.
[personal information removed per the Community's Guidelines]
