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lchm4115's avatar
lchm4115
New member | Level 2
19 days ago

I can't find my files

Why can't I find my files anymore? I used to click the recent icon/whatever and they'd appear. Now  I can't even find them anywhere not even in search.   I have 2GB of storage and I've used 15K M...
File access
Restore
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
19 days ago

Hey there lchm4115 - sorry to hear about your missing files.

 

Can you please clarify how you're accessing the files you mentioned as it's not quite clear? For example, are you using the desktop app, the mobile app or the website to do this?

 

Also, do you see any signs of your files in your homepage or the events page?

 

Let us know more information and we'll take it from there.

  • Lchm4115 's avatar
    Lchm4115
    New member | Level 2
    19 days ago
    Can someone please contact me?
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      19 days ago

      HI there Lchm4115   can you confirm that you're the same person as lchm4115? 

       

      If so, it seems that you're replying from another Dropbox account that you originally posted from. 

       

       

      • Lchm4115 's avatar
        Lchm4115
        New member | Level 2
        19 days ago
        Yes, please help me!

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