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joonhwa's avatar
joonhwa
Explorer | Level 3
15 days ago

I can't edit my Microsoft files on the mobile app.

hello, i'm having a trouble with file editing and modifying issue

i can edit my word file when i use dropbox with desktop and laptop computer

however, when i use dropbox with smartphone, i cannot edit or modify my word file.

therefore, i only see word file contents when i use smartphone. even if i want to edit it.

i use basic plan. is this a problem of editing issue?

please help me!!

thank you.

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    15 days ago

    Do you have an app on your phone to open and edit the files? Dropbox simply gets the file to the phone and shows a preview of it, it doesn't control the editing or resaving of it

    • joonhwa's avatar
      joonhwa
      Explorer | Level 3
      13 days ago

      Thank you for helping me. 

      So, you said that i cannot edit or modify my word files with an app on my smartphone regardless of plan(basic, business, business plus, enterprise). is that right?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 days ago

        Hey joonhwa! What Mark meant is that you can’t edit those files with the Dropbox mobile app.

         

        You’ll need to download the Microsoft app for Word on your phone instead and edit the files there. Your updates should sync to Dropbox normally.

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