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joonhwa's avatar
joonhwa
Explorer | Level 3
15 days ago

I can't edit my Microsoft files on the mobile app.

hello, i'm having a trouble with file editing and modifying issue i can edit my word file when i use dropbox with desktop and laptop computer however, when i use dropbox with smartphone, i ca...
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Microsoft Office
Mobile
joonhwa's avatar
joonhwa
Explorer | Level 3

Thank you for helping me. 

So, you said that i cannot edit or modify my word files with an app on my smartphone regardless of plan(basic, business, business plus, enterprise). is that right?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 days ago

Hey joonhwa! What Mark meant is that you can’t edit those files with the Dropbox mobile app.

 

You’ll need to download the Microsoft app for Word on your phone instead and edit the files there. Your updates should sync to Dropbox normally.

  • joonhwa's avatar
    joonhwa
    Explorer | Level 3
    12 days ago
    I downloaded microsoft 365 office app and login.
    but, still i cannot edit my word files.
    there is a warning message that my account do not allow editing on this device. please ask dropbox company for subscribe plan.
    what is that mean?
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      11 days ago

      Did you download the Microsoft Word app for editing documents? If not, can you give this a go and let me know if you still have an issue? 

       

      Feel free to send me a screenshot, as well.

      • joonhwa's avatar
        joonhwa
        Explorer | Level 3
        11 days ago

         

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