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Forum Discussion

kchessell's avatar
kchessell
Helpful | Level 5
3 years ago

How to completely reset Dropbox

I deleted a vast number of files and folders from my dropbox account and then had a problem where the PC sync process has been running for weeks.  I have cleared both the PC and online dropbox stores...
Delete
Desktop
Sync
  • kchessell's avatar
    kchessell
    3 years ago

    That seems to have worked thanks.  It would be good if there was a tool to fix the registry as there were 10s of dropbox entries everywhere and it took about 30 minutes to clear.

     

    Regards Keith

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there kchessell, sorry to hear about this.

 

Can you please try reinstalling our desktop app and let me know how it goes?

 

Thanks a bunch!

kchessell's avatar
kchessell
Helpful | Level 5
3 years ago

Hi Walter,

 

I uninstalled and reinstalled dropbox, still the same symptoms, dropbox starts runs for an hour or so syncing over a million files that now don't exist anywhere, crashes and restarts.  I would be ok with both online and offline stores being completely wiped clear.  Then starting afresh.

 

Thanks Keith

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    In that case, can you also attempt a clean, advanced reinstall?

     

    If the same issue occurs, please send me a screenshot so that I can have a visual too. 

     

    Thanks so much, Keith!

     

    EDIT: tiasg If you enabled the computer backup, you'll need to disable it using these steps. Uninstalling or reinstalling the desktop app wouldn't help much in this case. 

    • kchessell's avatar
      kchessell
      Helpful | Level 5
      3 years ago

      That seems to have worked thanks.  It would be good if there was a tool to fix the registry as there were 10s of dropbox entries everywhere and it took about 30 minutes to clear.

       

      Regards Keith

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Glad to hear you're back up and running and thanks for keeping us in the loop too, Keith.

         

        See you around the Community and take care!
         

        PS: If you have any feature requests or suggestions for our dev team, you can always post them in our Share an idea board. 

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