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Forum Discussion

MelGold's avatar
MelGold
Helpful | Level 6
4 months ago

Error 500 when I'm trying to retrieve a file's version history.

I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
Error Messages
Restore
  • BenDBX's avatar
    BenDBX
    4 months ago

    Hi Everybody,

     

    I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!

     

    Thanks,

    Ben

JohnnyDogman's avatar
JohnnyDogman
Collaborator | Level 8

Hi MelGold,

 

Sorry to hear about the issue you're facing. Here are a few steps to try and resolve the Error 500:

  1. Refresh the Page: Sometimes, a simple refresh can fix temporary glitches.
  2. Clear Browser Cache: Clear your browser's cache and cookies, then try again.
  3. Use a Different Browser: Switch to a different browser to see if the problem persists.
  4. Check Dropbox Status: Visit Dropbox Status to see if there are any ongoing issues.
  5. Contact Support: If the problem continues, reach out to Dropbox Support for further assistance.

I hope this helps!

 

Best,

Johnny

MelGold's avatar
MelGold
Helpful | Level 6
4 months ago

Hi JohnnyDogman, 

 

Unfortunately, the problem still persists after trying all of the solutions you mentioned.

 

Best,

Melissa

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