We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MelGold's avatar
MelGold
Helpful | Level 6
4 months ago

Error 500 when I'm trying to retrieve a file's version history.

I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
Error Messages
Restore
  • BenDBX's avatar
    BenDBX
    4 months ago

    Hi Everybody,

     

    I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!

     

    Thanks,

    Ben

JohnnyDogman's avatar
JohnnyDogman
Collaborator | Level 8
4 months ago

Hi MelGold,

 

Sorry to hear about the issue you're facing. Here are a few steps to try and resolve the Error 500:

  1. Refresh the Page: Sometimes, a simple refresh can fix temporary glitches.
  2. Clear Browser Cache: Clear your browser's cache and cookies, then try again.
  3. Use a Different Browser: Switch to a different browser to see if the problem persists.
  4. Check Dropbox Status: Visit Dropbox Status to see if there are any ongoing issues.
  5. Contact Support: If the problem continues, reach out to Dropbox Support for further assistance.

I hope this helps!

 

Best,

Johnny

  • e_e's avatar
    e_e
    New member | Level 2
    4 months ago

    same problem - we pay a lot of money for this feature, and for the one time I need it, it fails. Huge disappointment. 

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Hi Everybody,

       

      Thanks for reporting this. Our Engineering team is currently investigating. I'll provide an update here when I have more information to share.

       

      Regards,

      Ben

      • Brambles's avatar
        Brambles
        New member | Level 2
        4 months ago

        Any updates on this Ben?

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Hi Everybody,

       

      I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!

       

      Thanks,

      Ben

      • MelGold's avatar
        MelGold
        Helpful | Level 6
        4 months ago

        Thank you! My Version History now works!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      e_e, does the error appear on a different browser/via incognito mode, as well?

  • MelGold's avatar
    MelGold
    Helpful | Level 6
    4 months ago

    Hi JohnnyDogman, 

     

    Unfortunately, the problem still persists after trying all of the solutions you mentioned.

     

    Best,

    Melissa

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!