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Forum Discussion

MelGold's avatar
MelGold
Helpful | Level 6
4 months ago

Error 500 when I'm trying to retrieve a file's version history.

I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
Error Messages
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  • BenDBX's avatar
    BenDBX
    4 months ago

    Hi Everybody,

     

    I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, MelGold, welcome to our Community! 

 

Have you tried using a different browser, by any chance? I'd like for us to exclude any browser-related issues first.

 

Is this file yours, or a shared file?

 

Let me know more, and we'll take it from there!

chadmadeit's avatar
chadmadeit
New member | Level 2
4 months ago

I'm having the same issue with my own file that I accidentally saved over. I am getting the 500 error on two different browsers (Chrome and Firefox) when I view the Version History page for that file.

  • MelGold's avatar
    MelGold
    Helpful | Level 6
    4 months ago

    I am still having the same issue you are today!

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