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Forum Discussion
Error 500 when I'm trying to retrieve a file's version history.
I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
Hi Everybody,
I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!
Thanks,
Ben
Megan
Dropbox Staff
Dropbox StaffHey there, MelGold, welcome to our Community!
Have you tried using a different browser, by any chance? I'd like for us to exclude any browser-related issues first.
Is this file yours, or a shared file?
Let me know more, and we'll take it from there!
I'm having the same issue with my own file that I accidentally saved over. I am getting the 500 error on two different browsers (Chrome and Firefox) when I view the Version History page for that file.
I am still having the same issue you are today!
Hello,
Yes, I've used Microsoft Edge and Google Chrome and I am still having the same issue today!
The file is not a shared file!
Best,
Melissa
- Nancy
MelGold, does the issue persist via an incognito window, as well? If you have any other browsers available, please give them a go, too.
If yes, I’d like a full screenshot of what you’re seeing to check this further.
I have the same problem did you find the solution?I have the same problem
did you find the solution?
