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Forum Discussion
Dropbox full. Not synching. No files visible to delete. Need help
Note I am helping a friend - not my personal account.
Dropbox basic user. Dropbox says it is full and shows "2G or 2G" used. It also indicate sit has stopped synching.
When I list files & folders none are visible. I did delete about 250MB of visible files.
I cannot figure out what to do to free up space.
Can anyone help?
TIA
justmeinNJ wrote:
why backups would use space if there is no data in the dropbox to back up?
It's not a backup of what you have in Dropbox. It's a backup of your computer or an external drive.
- Rich
Super User II
justmeinNJ wrote:
Dropbox basic user. Dropbox says it is full and shows "2G or 2G" used. It also indicate sit has stopped synching.
When I list files & folders none are visible. I did delete about 250MB of visible files.
Anything listed on their Backups page?
Thank you for your quick reply.
from the home page I do nto see a link to backups. While you provided me one, that takes me to MINBE, not the one I am helping and older user with.
Can you be explicit about a) how to navigate there and 2) why backups would use space if there is no data in the dropbox to back up?
OK, I decoded the URL you sent and applied it to the dropbox. problem solved. What an awful UI! Thank you.
Grant
