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justmeinNJ's avatar
justmeinNJ
Helpful | Level 6
2 years ago

Dropbox full. Not synching. No files visible to delete. Need help

Note I am helping a friend - not my personal account. Dropbox basic user.  Dropbox says it is full and shows "2G or 2G" used.  It also indicate sit has stopped synching. When I list files & folders...
Delete
Dropbox Basic
Storage space
  • Rich's avatar
    Rich
    2 years ago
    justmeinNJ wrote:

    why backups would use space if there is no data in the dropbox to back up?

    It's not a backup of what you have in Dropbox. It's a backup of your computer or an external drive.

     

justmeinNJ's avatar
justmeinNJ
Helpful | Level 6

Thank you for your quick reply.

 

from the home page I do nto see a link to backups. While you provided me one, that takes me to MINBE, not the one I am helping and older user with.

 

Can you be explicit about a) how to navigate there and 2) why backups would use space if there is no data in the dropbox to back up?

 

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
justmeinNJ wrote:

why backups would use space if there is no data in the dropbox to back up?

It's not a backup of what you have in Dropbox. It's a backup of your computer or an external drive.

 

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