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Forum Discussion
Does Dropbox delete your files after a certain amount of time?
Perhaps I missed this when signing up, but I just revisited my account to look at the files I'd downloaded from a previous computer and all files are gone - even tho it says I've used 1.2 our of 2GB'...
Well, you were right/I didn't realize I have TWO dropbox accounts!! Thank you and found all my files!!!
Hi Mark,
Thanks for the discussion. I last worked on files in October 2023. None of the suggested solutions seem to be viable 😞
Megan
Dropbox Staff
Dropbox StaffHey NancyGribler, what did you see when you visited your events page?
Was there any sign of your files being added or removed there? Also, is it possible that you added these files to a different Dropbox account?
Hi there, thanks for responding. I only have one Basic $30 something dollars account. Can anyone help me on a phone call?
- Mark
Super User II
NancyGribler wrote:
Hi there, thanks for responding. I only have one Basic $30 something dollars account. Can anyone help me on a phone call?
Hi NancyGribler
Dropbox doesnt have such a plan.... it is $10 a month minimum.
I dont suppose you are actually a Box customer or from another service are you?
And phone support is only available to paid Business users I'm afraid.
DROPBOX* $31.99
from my credit card statement
- Mark
NancyGribler wrote:
DROPBOX* $31.99
from my credit card statement
Try looking up the charge at https://help.dropbox.com/billing/find-credit-card-charge to see if you are logged in to a different account
