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Forum Discussion
deleted folder re appeared after a couple of years
Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonde...
Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.
Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.
Experiencing the same issue: my first ever issue like this with Dropbox. Please, please investigate - very disconcerting for data integrity, guys.
- I have the same issue as above, and I concur with the security concerns everyone said previously. Over 3GB of my data from 2009-2011 era were resynced. Not all files from this time period were affected though.
It is interesting to read the following in the help pages:
"For Dropbox Basic users, and for many Dropbox Pro users, files are permanently removed 30 days after the initial deletion. These files cannot be recovered, even by a Dropbox support agent."
https://www.dropbox.com/help/9230
This is obviously a lie and makes me very concerned about privacy.
Filon A. wrote:It is interesting to read the following in the help pages:
"For Dropbox Basic users, and for many Dropbox Pro users, files are permanently removed 30 days after the initial deletion. These files cannot be recovered, even by a Dropbox support agent."
https://www.dropbox.com/help/9230
This is obviously a lie and makes me very concerned about privacy.
Do we know if anyone from Dropbox is even seeing this thread? Are we going to hear from them at all about it, or will we have to wait until it's in the media perhaps...
