We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

plc1's avatar
plc1
Helpful | Level 5
9 months ago

Can't rename folders or files on Android - "rename" button greyed out

Select Rename for a folder or file. The rename popup shows Rename button greyed out, so one has to select Cancel.

Android version 364.2.2 on Samsung Galaxy Tab A8 and phone Galaxy A22 5G.

 

Android
Edit
Mobile
Tablet
  • plc1's avatar
    plc1
    9 months ago

    Hi Hannah

    The only fault is with me, Dropbox is OK for this. As soon as one makes a change the Rename is no longer greyed out. I have been doing this for years and for about a week I lost the plot. Sorry to have troubled you, I plead old age (90) in mitigation.

    Regards Peter

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey plc1, thanks for bringing this to our attention.

     

    Can you follow the steps here, to clear the app's cache and let me know if that helps?

     

    If not, try uninstalling and reinstalling the app as well.

     

    Let me know how it goes!

    • plc1's avatar
      plc1
      Helpful | Level 5
      9 months ago

      Hi Hannah

      The only fault is with me, Dropbox is OK for this. As soon as one makes a change the Rename is no longer greyed out. I have been doing this for years and for about a week I lost the plot. Sorry to have troubled you, I plead old age (90) in mitigation.

      Regards Peter

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        No worries at all, Peter, I'm happy to see that you figured it out!

         

        If you need anything else, let us know.

         

        Have a great weekend!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!