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Forum Discussion

LutherH's avatar
LutherH
New member | Level 2
4 years ago

Cannot Delete Backup

I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?
Computer Backup
Delete
Desktop
Restore
  • Daphne's avatar
    Daphne
    4 years ago
    Hi there LutherH, I hope you're doing well!

    You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.

    In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.

    Let me know how it goes!
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hi RB2022, welcome to our Community! 

It seems you're referring to our Computer backup feature, right? 

You can find the steps for how to disable it in this Help Center article.

If you have any other questions, don't hesitate.
RB2022's avatar
RB2022
Explorer | Level 3
3 years ago

Hi Megan --

 

I am not seeing the backup tab in preferences.  Note -- I am using Windows 7.

 

Thank you.

 

RB2022

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Thank you for reaching back to me, I hope you enjoyed your weekend! RB2022

    Feel free to send me a screenshot, of what you see on your end in order for us to look into this. 

    Thanks!
    • RB2022's avatar
      RB2022
      Explorer | Level 3
      3 years ago

      Hi Megan --

       

      Two screenshots below.  The first is within the Computer Backup instructions page, which refers one to to the "backup" tab therein.  I don't see that.

       

      The second is within preferences, and for Windows you can see that there is no reference to a backup tab.  Would you please send me the specific instructions on how to delete the backup, and/or delete my files from Dropbox?

       

      Thank you.

       

      Rob

       

       

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hi RB2022, thanks for the screenshots! 

        You should be able to locate the Backup tab if you follow the precise instructions indicated in the app on the most recent snapshot.

        I'd like you to look for the Dropbox icon on your desktop. It'd be right next to the WiFi icon. After that, you should be able to click there and follow said instructions. 

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