We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

tavarria's avatar
tavarria
Explorer | Level 3
3 months ago

Can I restore multiple files at once?

I erased all my files on dropbox by mistake. Can I retrieve various files from dropbox backup at once or can I only retrieve one file at a time? The files were deleted about 3 weeks ago.  
Delete
FAQ
Restore
  • Hannah's avatar
    Hannah
    3 months ago

    Hey tavarria, I'm glad to see you were able to locate your files!

     

    Indeed, if you want to use the Dropbox application again, to sync files with Dropbox, all you need to do, is download our app and sign in to your account.

     

    I hope this helps!

tavarria's avatar
tavarria
Explorer | Level 3
Hi Nancy, Thanks for the suggestion. I went to the link but did not find any event that deleted all of the events, only a few isolated deleted files earlier on. The last event noted was an added file that dropbox sent me on 9/6 with instructions on how to de-link my account, as it was causing me problems with my Mac and my iCloud. See below the last document’s content, any ideas? Tony
 
Dropbot Support Chat
SolvedID #24220361Created 09/06/24, 02:47 PM
TE
Tony Echavarriaabout 2 hours ago

You: Type your own question
Dropbot: Ok. What's your question? (For options, type 'menu').
You: I am trying to retrieve all the folders that I deleted how can I select all the folders?
Dropbot: In order to help, can you tell me a bit more?
Dropbot: Where are your files missing from:
You: Missing from both
Dropbot: If your missing file isn't on dropbox.com, it may have been deleted or moved.

First review your deleted files [[https://www.dropbox.com/deleted_files?utm_source=sup&utm_content=chatbot||here]]
To restore the file, click on the file name, then click restore.

If the file was moved, you may find it [[https://www.dropbox.com/events?utm_source=sup&utm_content=chatbot||here]]

....

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

So www.dropbox.com/events isnt showing anything? 

 

ALL additions/deletions etc. are listed there, so if they aren't showing there something else has happened. 

 

Were these files a share at all?

  • tavarria's avatar
    tavarria
    Explorer | Level 3
    3 months ago

    Hi Mark, Thanks for your reply. I found my files. At the moment I am working with iCloud and am not synced with dropbox, but I can still access files that are in dropbox. In the future to reestablish sync with you, so that I can see all the files on my computer, do I just re-download the dropbox software and sign in? Tony

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey tavarria, I'm glad to see you were able to locate your files!

       

      Indeed, if you want to use the Dropbox application again, to sync files with Dropbox, all you need to do, is download our app and sign in to your account.

       

      I hope this helps!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!