We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

michael_munson's avatar
michael_munson
New member | Level 2
7 months ago

After a Dropbox update on my account, some files are missing

Since the transition to the new Dropbox format last night, I am missing ALL of my files that had been stored (and synced with dropbox) in my "Downloads" folder.     This is a CRITICAL folder I us...
Desktop
dropbox business
Restore
Emilie B.1's avatar
Emilie B.1
Helpful | Level 5

Dropbox 2TB account holder here. I have this exact same issue since I updated Dropbox on Mac yesterday. All downloaded files are now reported missing under the Download folder on Mac. This is highly critical for me too. The Mac app reports that only 198 files could not sync. However, there were thousands of files in my Download folders that covered years of history. Where did they go?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi Emilie B.1, have you tried contacting the support team directly for further assistance on this matter?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!