We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Redhotpaddy's avatar
Redhotpaddy
Explorer | Level 3
6 months ago

"Account Limit Reached for Dropbox" error, when trying to open an Excel file on my phone

Hi I am trying to open an excel spread sheet on my phone using Office 365 and the file is stored on Dropbox but it won't let me open it as I keep getting the error Account Limit Reached for Dropbox. ...
Edit
Error Messages
Microsoft Office
Mobile
Redhotpaddy's avatar
Redhotpaddy
Explorer | Level 3

 

 

 

This is what comes up on my phone when I try and click on the file I have saved to my home screen. Previously it would bring directly to the file but now it gives this message. I have no other devices attached to this dropbox account, I've cleared the cache. I'm just not sure how I can fix it. It is an Excel file I am trying to open from my home screen. When I go into it by opening dropbox I can access the file but I can't alter it.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 months ago

You need to remove a device from your account as it says. It is very likely your phone is now linked twice. 

 

You do that via https://www.dropbox.com/account/security under devices. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!