We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Chris_Gore's avatar
Chris_Gore
Helpful | Level 5
3 years ago

Word documents opening as read only in Word app on iPad and iPhone

Many of my new Word documents are opening as read-only whenever I try and edit them on my iPad or iPhone. This is not happening to all of my recent files. It's not even happening to all the files in ...
Dropbox Basic
Microsoft Office
Mobile
Preview
sort
  • Chris_Gore's avatar
    Chris_Gore
    3 years ago

    I found out the answer. Those particular documents were saved in "compatibility mode". After fixing that in the file>info section, the documents opened in the mobile apps.

Chris_Gore's avatar
Chris_Gore
Helpful | Level 5

I found out the answer. Those particular documents were saved in "compatibility mode". After fixing that in the file>info section, the documents opened in the mobile apps.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Chris_Gore, happy Monday! 

 

I'm glad you managed to resolve this on your end. 

 

Have an amazing rest of your week ahead! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!