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Forum Discussion

One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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joyful's avatar
joyful
Helpful | Level 5

I see many posts on this topic, and I tried what I can. Deleting cache, using different browsers, using different computers, getting other users in my country to access the audio file, but all with the same error message. The interesting thing is that when I asked another person from another country to access the same file, there is no issue with the transcription.

 

Have to add that I was once successful after deleting cache to get the transcription. I was so excited. However, the subsequent file's transcription could not be generated even with deleting cache.

 

What can I do?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey joyful, thanks for taking the time to post here.

 

Our team is aware and working on this issue.

 

We don't have an update at this time, but I moved your post to the relevant thread about it, so you'll get notified when there is one.

 

  • Cameron McIntosh's avatar
    Cameron McIntosh
    Explorer | Level 3
    2 months ago

    Good afternoon,

    I am still having issues with the video transcripts. I keep getting the error message again. Are you able to help?

    Thanks,

    Cameron

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi Cameron McIntosh,

       

      Thanks for reaching out. 

       

      We've escalated this issue internally, and our team is looking into this. 

       

      While we don't have a specific resolution date, we really appreciate your understanding during this time.  

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager
        30 days ago

        Hi everyone,

         

        Could you please confirm if this issue is still happening? 

         

        The team believes it has been resolved, and we just want to double-check. 

         

        Thanks

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