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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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srfujii's avatar
srfujii
Explorer | Level 4

Hi All!

 

I'm having the same issue....it started the end of last week, and I am using the original links (I am the owner of the audio and video files), but am still getting the "There was an error loading the transcript" message. Old transcripts are not being loaded, and new transcripts are not being generated.

 

I'm on a Macbook Pro running Sonoma 14.5 using Google Chrome... I cleared my cache and tried using Safari but same issue. The audio files are .m4a and range in size from 2 MB to 51 MB, and the video files are .mp4 and are approximately 350 - 400 MB. 

 

Just wanted to chime in with my voice and say "you are not alone" 😀 and to the wonderful Dropbox support peeps, "please help"! 🙏🥰

 

Also this is my very first post in the community....so I hope I did it "right"! 😁😅

 

Thanks all, and I hope this gets resolved quickly and easily! 

Loonheart's avatar
Loonheart
Explorer | Level 4
4 months ago

Same issue as of July 17, 2024....Message "There was an error loading the transcript"

Was working fine up until that day.

Audio files are approximately 10MB....Audio only.   

 

please help, thank you

  • gepetobio's avatar
    gepetobio
    Helpful | Level 5
    4 months ago

    I'm having the same issue as well: "There was an error loading the transcript."

    Usually it works like a charm. But, based on the last comments, it's happening with more people. 

    For what is worth, I did try to use different browsers  (Arc, Safari, and Firefox), on incognito, all gave the same error. I'm the owner of the file too. And here's the screenshot.

     

     

    • liwang's avatar
      liwang
      Icon for Dropbox Engineer rankDropbox Engineer
      4 months ago

      Sorry to hear about all these troubles. When you were testings, are you viewing the audios/videos without logging into Dropbox? Or it is failing even after you logged in to your Dropbox account? 

      • Cameron McIntosh's avatar
        Cameron McIntosh
        Explorer | Level 3
        4 months ago

        When I tried logging out and logging back in, it still gives me the same error message. 

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