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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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Candle's avatar
Candle
Explorer | Level 3

Was this problem ever resolved? I'm getting the same error: "There was an error loading the transcript". I opened the same videos in Chrome, Edge, and Firefox, as well as in incognito mode without success. Any help would be greatly appreciated.

Screenshot of issue: removed

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi Candle, welcome to our Community! 

 

Yes, this should have been resolved, but let's see what we can find together on that. 

 

Does that happen with all of your files, or a specific one? If you could send me a screenshot of the error, that'd be amazing.

 

Keep me posted, and we'll take it from there! 

  • Candle's avatar
    Candle
    Explorer | Level 3
    9 months ago

    It's only one file that I'm aware of. It's an MP4 file, no different than others that are working.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey Candle - sorry to jump in here, but could you clarify the size of the file and if you've tried another network since you first noticed this? 

      • Candle's avatar
        Candle
        Explorer | Level 3
        9 months ago

        The file is 680 MB. I have not tried another network. Larger and smaller files work on this network, but not that specific video.

         

        For anyone reading this in the future, re-uploading the file fixed the issue for me.

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