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One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there One Yoga, thanks for using Dropbox and happy Monday!

 

Could you clear your browser's cache or try another browser and let us know how it goes?

 

If you still get an error, I'd appreciate a screenshot too.

 

Thanks!

  • One Yoga's avatar
    One Yoga
    Explorer | Level 4
    2 years ago

    Both Brave (incognito window) and Chrome (fresh install just to test) give me the same error (attached). Works as it should on Firefox.

     

    I can use Firefox as a workaround but my production browser is Brave, please look into this.

     

    Regards

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi from me too, One Yoga! Is it OK if we open a ticket for you then, and look into this internally?

      • ardit700's avatar
        ardit700
        New member | Level 2
        2 years ago

        Same problem here. Tried Safari, Chrome, and Firefox, but it did not work in either of them.

  • aboissonneault's avatar
    aboissonneault
    Explorer | Level 4
    3 months ago

    I'm having the same issue. I've tried clearing my browser history, safari, chrome. Downloaded Firefox. Ran incognito windows. Nothing is working. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Sorry to hear about that, aboissonneault. When did you notice this issue for the first time? 

       

      What video formats are you having this issue with? What’s their size and duration?

      • aboissonneault's avatar
        aboissonneault
        Explorer | Level 4
        3 months ago
        This started happening 3 days ago. It hasn’t worked on numerous files. Most recently: mp4 76.5 MB, mp4 1.72 GB, mp4 2.74 GB, mp3 35.2 MB, just to name a few.

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