We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Chibi's avatar
Chibi
Helpful | Level 5
2 years ago

Unable to view file through confirmation email from Dropbox - is this normal?

Hi, I'm new to dropbox, sent my first video through a link someone sent me.  I rec'd a confirmation email from dropbox stating "Here's what you uploaded to..." and then the file name below it.  But I...
File requests
Preview
Share
View
  • Chibi's avatar
    Chibi
    2 years ago
    Thanks so much Jay, I appreciate it 😊
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Chibi, the filename isn't supposed to be clickable, it just shows the name of the file you uploaded to their account. 

Chibi's avatar
Chibi
Helpful | Level 5
2 years ago
Thanks so much Jay, I appreciate it 😊

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!