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bigt54uk's avatar
bigt54uk
Explorer | Level 4
6 years ago

Trying to login gives me an error that my email address is invalid?

Hi, I have tried to login on another device but it just says invalid email address, why would that be?
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  • Lusil's avatar
    Lusil
    6 years ago

    Hey there bigt54uk,

    As a first step, could you please clarify if you're trying to sign in through the website, the desktop app, or the mobile app?

    Could you also ensure that you're trying to sign in using the relevant credentials of your account? You can check which email address you've connected your account to from:

    Thanks in advance!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hey there bigt54uk,

As a first step, could you please clarify if you're trying to sign in through the website, the desktop app, or the mobile app?

Could you also ensure that you're trying to sign in using the relevant credentials of your account? You can check which email address you've connected your account to from:

Thanks in advance!

bigt54uk's avatar
bigt54uk
Explorer | Level 4
6 years ago

It's fine now, I got it working

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Glad to hear that, bigt54uk! 

    If you have any other questions in the future or you need further assistance with anything, please don't hesitate to give us a shout. 

    In the meantime, have a wonderful day ahead! :sunglasses:

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