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sophiepajak123's avatar
sophiepajak123
Explorer | Level 4
2 months ago

Trying to download a large file (80Gb) from shareable link, but only 39 Gb downloads every time.

Hi all.   I am in desperate need of help with a Dropbox issue. My client is trying to share a 4k large file with me (it's a video file of 90Gb). We both have Essential plans on Dropbox. She has s...
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sophiepajak123's avatar
sophiepajak123
Explorer | Level 4
2 months ago

Hi all

 

I have been trying to sync and download a large file (approx 160Gb) from a client for 4 days now and hitting numerous roadblocks. Before my most recent attempt, I had a total of 240Gb available space on my laptop (of an overall hard drive size of 400ish), but now, after the unsuccessful sync, I only have 100Gb available. I assume this is because the unsuccessful attempt is still taking up space on my hard drive in the form of caches etc, but I can't find out how to delete this and regain the storage space back. I'm desperate to attempt the sync and download again but can't without freeing up this space so I'm back up to 240Gb. If anyone can advise me how to delete these hidden files that would be amazing - thank you! I am using a Mac. 

 

Thank you! 

  • sophiepajak123's avatar
    sophiepajak123
    Explorer | Level 4
    2 months ago

    Just to elaborate on this - I have followed these steps suggested here - https://help.dropbox.com/delete-restore/cache-folder - and when I did this a few days ago I could see lots of large files there I then deleted, but this time when I try it only shows cache files amounting to 55ish Mb, so not the 140Gb that I'm looking for (as I had 240Gb before I started the sync/download process yesterday.) Thank you!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey Sophie, can you follow the steps below and send me a screenshot of what you see?

       

      1. Click the Dropbox icon in your menu bar.
      2. Click your avatar (profile picture or initials). 
      3. Click Manage hard drive space from the dropdown menu to open the tool.
      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi sophiepajak123,

         

        Sorry to jump in the post. Can you confirm if this issue persists? 

         

        We can take it from there.  

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