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Forum Discussion
Trying to download a large file (80Gb) from shareable link, but only 39 Gb downloads every time.
Hi all.
I am in desperate need of help with a Dropbox issue. My client is trying to share a 4k large file with me (it's a video file of 90Gb). We both have Essential plans on Dropbox. She has s...
Hello! I wonder if anyone can help me. I am trying to get a large file from a client (it is 159Gb.) I have enough space on my laptop, I've cleared almost 200Gb or approx 450Gb available space.
After issues downloading a similar file (albeit smaller) from her last week, someone here in this community helpfully told me to download the desktop version of Dropbox and sync files, and amazingly this worked. However, with this larger one, the progress bar on the syncing doesn't seem to be moving, and when I hover over the icon it says 2+ days. Is there anything I can do to make this go quicker?
Also, when I go to play the file within my dropbox account online, I get the error message "mov files are supported but something went wrong." I didn't get this message when I played the previous file from my client (the one that went on to successfully sync) so that's made me concerned that there's a larger issue at play here and that the file won't ever successfully sync.
Is anyone able to shed some light on what might be the issue here?
Thank you! Sophie x
Nancy
Dropbox Staff
Dropbox StaffHey Sophie, since this is a large file indeed, the Dropbox app will need some time to sync it locally on your computer. Do you still not see any kind of progress on the Dropbox app?
I’d also suggest leaving your computer on in the meantime, if that’s possible, so that the syncing isn’t interrupted.
As for the file not previewing online, this sounds expected. In general, a video file needs to be smaller than 100GB for it to preview/play on www.dropbox.com.
Thanks Nancy that's really helpful.
Since posting on here, it seemed the sync had got stuck (the bar wasn't moving and the counter wasn't moving down at all), so I restarting my computer (as i read on here that sometimes helps) and when I opened Dropbox again (desktop version,) instead of saying 2 days it said 4 hrs and was counting down, so that felt like a breakthrough.
However - my available storage had all of a sudden gone down from 200Gb to 40Gb. So although it was syncing, I was worried this would ultimately mean the sync/download wouldn’t complete as not adequate space. I tried clearing some other files on my laptop and managed to get my storage space up to 95Gb, but again, the syncing then seemed to stop (it still had the blue syncing icon but the counter wasn't going down.) so I then paused the sync, and restarted it to see if this would kickstart it again, and as feared, I got an error msg saying not enough space on my device.
This was so confusing as I originally had enough space (200Gb) before attempting to get this file, but it seemed the unsuccessful syncing attempts were taking up space on my laptop.
After doing some research I saw that 'Dropbox' on my laptop was taking up 171.65Gb of space and that it could be down to caches, so i deleted these files, and thankfully got back up to 240Gb storage space again.
So, I'm back to having adequate space on my laptop now, and have restarted syncing. And thankfully the counter seems to be going down and it's saying 3 hours (not 2+ days!) But my storage on my laptop automatically went from 240Gb to 98Gb the minute I started syncing. I assume this is because it's already using the storage for the file it's syncing, but it's saying it's got 130Gb left to sync on the counter (it's slowly counting down) so I am very concerned that because my laptop is saying i've only got 90Gb available, i will once again run into issues and be told I don't have enough space.
Does anyone know what I can do in this instance? I am at a total loss as even if i have adequate space for the sync/download, I then seem to lose all this space the minute i start to sync, which then means the sync fails. Any help would be so welcome, thank you.
- Nancy
Hmm, can you send me a screenshot of what you see when checking your computer’s hard drive space?
Do you have any other folders on your Dropbox account that you don't need to have synced locally?
