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HOLCIM-M_Hamilton's avatar
HOLCIM-M_Hamilton
Helpful | Level 5
9 months ago

"There was an error downloading your file" when downloading from the site

Error message "There was an error downloading your file".    I am trying to download some pdf files from my Dropbox but am unable to get them to download. I have tried two different browsers...
Download
Web
  • HOLCIM-M_Hamilton's avatar
    HOLCIM-M_Hamilton
    9 months ago

    Hi Nancy, 

    Our IT guys have discovered the issue. The security division has blocked our ability to download from Dropbox for now. They are working to resolve the issue. Apologies.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi HOLCIM-M_Hamilton, thanks for messaging today!

 

Just to be 100% certain, are these files being downloaded from a shared link on the website, or directly from your own Dropbox account when you're logged in?

 

This will help me to assist further!

  • HOLCIM-M_Hamilton's avatar
    HOLCIM-M_Hamilton
    Helpful | Level 5
    9 months ago

    Hi Jay,

    I am logged into my own account. See screenshot below:

    I am using chrome but have also tried edge. Have tried other files that have worked in the past as well with the same result. Haved used the website in this manner before. Unsure why it no longer works. 

    Our onsite IT system will not allow us to install the PC app on our PC's. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hi from me too, HOLCIM-M_Hamilton. Out of curiosity, have you checked this from an incognito window, as well?

      • HOLCIM-M_Hamilton's avatar
        HOLCIM-M_Hamilton
        Helpful | Level 5
        9 months ago

        Hi Nancy, 

        Sorry that also did not work:

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