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Colene's avatar
Colene
Explorer | Level 3
3 months ago

The user I'm sharing a folder with can't open PDFs on their end.

Hi team, Recently I joined a shared folder on dropbox, I use a mac and the original user has windows. Once I move folders and documents (as I do the filing), somehow the windows user can no longer ...
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Colene's avatar
Colene
Explorer | Level 3

Thanks Nancy, 

So I work on dropbox offline, and the other person as well. I work on mac and they on Windows. What I think is happening, is that when I make changes - ie, they pop 3 pdf's into folder A, and I go and sub-file them into specific folders ie Folder 1, Folder 2 and Folder 3, so I'm just moving them around within the dropbox, not making changes to the actual pdf or editing. Once I've moved it from folder A to folder B/1/2/3 etc, the other user can no longer open it without an error message popping up or just letting me know that it doesn't open at all on their end. 

 

So someone advised that I only work on dropbox from my end online, so that the changes are instant and I don't have to download/upload sync from my offline version and then the other user just needs to sync their offline version. Does that make sense?

 

Otherwise I'm not sure what I could be doing wrong when I'm using the dropbox offline.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
Colene wrote:

Once I've moved it from folder A to folder B/1/2/3 etc, the other user can no longer open it without an error message popping up ...

What is the exact error that they're getting? Are you changing the file name at all? Does the file still have the .pdf file extension?

 

So someone advised that I only work on dropbox from my end online ... Does that make sense?

No, that doesn't make sense. It shouldn't matter where you're working on the files, as long as syncing is working normally for you.

  • Colene's avatar
    Colene
    Explorer | Level 3
    3 months ago

    What is the exact error that they're getting? Are you changing the file name at all? Does the file still have the .pdf file extension?

    - Not sure about the error, but I suspect it might be something like this:

    "Adobe Acrobat Reader could not open the file because it is either not a supported file type or the because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded."

    - I'm not making any changes, just moving from one folder to another

    - Yes, they still have the .pdf file extension 

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