We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Ben Wentzel's avatar
Ben Wentzel
Helpful | Level 5
2 years ago

Sync Issues "couldn't download. in the file info unselect the locked checkbox"

My dropbox is stuck on a syncing issue on Mac OS Mojave 10.14.6 / Dropbox version v185.4.6054   It shows 97 files left to sync but there is an error that says "couldn't download. unselect the locke...
Desktop
Download
Error Messages
  • Ben Wentzel's avatar
    Ben Wentzel
    2 years ago

    Hi Megan.  I'm happy to say that after many hours waiting for it to re-sync the problem appears to have been resolved. It seems that fixing the hard links alone was not enough but fixing the permissions was what seemed to do the trick. Thank you so much for you assistance. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Ben Wentzel, can you try fixing the hardlinks and permissions as shown here? 

 

Does that change things at all?

Ben Wentzel's avatar
Ben Wentzel
Helpful | Level 5
2 years ago

Hi Megan.  I'm happy to say that after many hours waiting for it to re-sync the problem appears to have been resolved. It seems that fixing the hard links alone was not enough but fixing the permissions was what seemed to do the trick. Thank you so much for you assistance. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!