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Forum Discussion
Sync Issues "couldn't download. in the file info unselect the locked checkbox"
My dropbox is stuck on a syncing issue on Mac OS Mojave 10.14.6 / Dropbox version v185.4.6054
It shows 97 files left to sync but there is an error that says "couldn't download. unselect the locke...
Hi Megan. I'm happy to say that after many hours waiting for it to re-sync the problem appears to have been resolved. It seems that fixing the hard links alone was not enough but fixing the permissions was what seemed to do the trick. Thank you so much for you assistance.
Hi Megan. Thank you for your help. The app says it is uploading 96 files and downloading 1. I've screenshot all of the items you've requested.
Megan
Dropbox Staff
Dropbox StaffHi Ben Wentzel, can you try fixing the hardlinks and permissions as shown here?
Does that change things at all?
Hi Megan. I've clicked both and am just waiting on the second one to finish with the re-sync. I will let you know as soon as it finishes. My dropbox is somewhere around 3TB large so it is taking a while. Thank you for your assistance.
Hi Megan. I'm happy to say that after many hours waiting for it to re-sync the problem appears to have been resolved. It seems that fixing the hard links alone was not enough but fixing the permissions was what seemed to do the trick. Thank you so much for you assistance.
