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saguilar2012's avatar
saguilar2012
Explorer | Level 3
6 years ago

Some of my files show up as zero bytes

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
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  • Jay's avatar
    Jay
    6 years ago
    If it is still syncing, then it means that it isn’t up to date yet.
     
    I’d recommend waiting until all your files have finished syncing before attempting to open those files.
     
    If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi there, are you opening the files on the Dropbox site or on your machine itself?
 
If you’re using the site, could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 
 
If the machine, could you check if the Dropbox desktop application is running, and what status it has in the menu bar or system tray?
 
Let me know how it goes!
saguilar2012's avatar
saguilar2012
Explorer | Level 3
6 years ago

Hi Jay -

 

I accessing it from my computer/machine. I am not sure what you mean by "check if the Dropbox desktop application is running, and what status it has in the menu bar or system tray?"  I access my DropBox from my favorites and it's also something i can access from my dock. How do I check if it is running and its status?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Is it visible in the menu bar or system tray, as per this article?
     
    When you hover over the icon, you’ll see if the app is syncing or up to date.
    • saguilar2012's avatar
      saguilar2012
      Explorer | Level 3
      6 years ago

      Ah ok. When I looked at the menu bar, it appears that the Dropbox incon is Syncing. Is there any other reason why it is saving my docs as Zero Bytes, resulting in blank pages when I open the document?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        If it is still syncing, then it means that it isn’t up to date yet.
         
        I’d recommend waiting until all your files have finished syncing before attempting to open those files.
         
        If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.

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