We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

lagger's avatar
lagger
Explorer | Level 3
12 months ago

Signature error preventing me from viewing my documents.

I get this error when navigating to https://www.dropbox.com/signatures and I'm unable to see any of the documents sent, send a new one, or follow up for review.  Is there a workaround or something el...
Dropbox Sign
Error Messages
Preview
  • Megan's avatar
    Megan
    12 months ago

    Hi lagger, welcome to our Community!

     

    Have you tried a different browser, or refreshed your current one? Do you get a specific error when trying to access our website?

     

    Have you also tried an incognito window on your web browser, and do you see the same thing there?

     

    Keep me posted, and we'll take it from there! 

lagger's avatar
lagger
Explorer | Level 3

Thanks, I tried Edge and it did work!  I was originally using Chrome.  I did notice that i wasn't redirected to dropbox.com/signature but was on the old app.hellosign domain.

 

Tried with no success.

  • Refreshed chrome browser
  • No specific error when accessing the website.  Note, photos, shared, file requests, deleted files all work
  • Chrome Incognito mode
BenTaylor1's avatar
BenTaylor1
New member | Level 2
12 months ago

@Megan - I have the same problem. I have cleared my cache, restarted my laptop and logged in/out but still no change. Anything else that I can try? 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    HI BenTaylor1, could you try using a different browser entirely, or incognito mode?

     

    Do other devices on the same network have the same issue when trying to access that page?

    • lagger's avatar
      lagger
      Explorer | Level 3
      12 months ago

      I spoke too soon, I'm getting errors again.  On both Chrome and Edge.  Tried different devices.  Cleared cache & cookies.  Tried incognito mode too.   @Megan

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey lagger, sorry for jumping in.

         

        Can you please check your Chrome browser for any pending updates? 

         

        In case it's up to date, can you also disable any possible plugins and return your browser to its default settings?

         

        Let me know if any of that helps.

    • BenTaylor1's avatar
      BenTaylor1
      New member | Level 2
      12 months ago

      I tried a different browser and three different networks, same result. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!