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Forum Discussion
Remove "Log in or sign up" Popup when downloading from a shared link
We recently chose Dropbox as the best-looking and most functional drive-sharing tool for our video production company. However, there's an annoying popup prompting clients to log in or sign up when w...
In the last few months I've started experiencing a significant issue when sharing view-only download links with my clients. When they click the "Download" button, a pop-up box now appears, prompting them to log in or sign up. There is an option at the bottom of the box that says "Or continue with download only," but it is in small text and easily overlooked. As a result, I’ve received multiple emails from clients asking why they need to sign in to download the files, something they never had to do before. To resolve this, I have to send them screenshots highlighting the option, which is time-consuming and unprofessional.
Additionally, I had a client insist that this option was not available for them and went back and forth twice before I found out that they had their browser zoomed in slightly and the download button was blocked by Dropbox's cookie notice (image attached).
I have been a loyal Dropbox user for many years, but this new addition to the download process is creating a poor experience for my clients and making me appear unprofessional. While I understand Dropbox might benefit from new sign-ups, this practice feels misleading and unethical. Furthermore, the cookie notice issue, though likely unintentional, is creating an even worse experience for your paid business users.
I really hope Dropbox can come to its senses and remove this pop-up box entirely.
A few users I have noticed post about the same issue which has still not been resolved (I hope you all don't mind me tagging you to try to get more support on a single thread and hopefully get this box removed): COLI TAMINOPROD Sterney Johvial
_Joshua wrote:
I have been a loyal Dropbox user for many years, but this new addition to the download process is creating a poor experience for my clients and making me appear unprofessional. While I understand Dropbox might benefit from new sign-ups, this practice feels misleading and unethical. Furthermore, the cookie notice issue, though likely unintentional, is creating an even worse experience for your paid business users.
I really hope Dropbox can come to its senses and remove this pop-up box entirely.
The same exact experience our company/team has been having lately, could not sum it up better.
As a result of this, we have:
-more confused clients unable to download the files they want
-more annoyed users having to explain the download process to clients
-need to deal with many spam requests to join our team dropbox
Please fix this, it certainly feels confusing and misleading.
- Megan
Dropbox Staff
Hey guys!
Still no update on this. We'll make sure to update the thread if we have any additional news, however there's no estimated ETA at the moment.
Thanks!
Hey Megan , Thanks for your message. What about now? Is there any update? There are so many people having the same issue. It's really frustrating that dropbox isn't listening to customers.
Good day,
I just wanted to agree with all the statements from the other users made. This is really annyoing and I have lots of complaints from friends, family and customers.
We need this ad to be removed otherwhise the service is unusable and I have to change cloud-provider.
Regards
