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Forum Discussion
recover deleted files via dropbox
Hi there! Probably when I did, I was dense and made a stupid mistake. When I downloaded dropbox for my desktop, the system started synchronizing my desktop with the Dropbox acount. I stopped tha...
Hey Pomogacs, thanks for the speedy reply!
It sounds like you permanently deleted the files off of your device then. In this case, there's not much we would be able to do, if any.
Can you also check your events page, and let me know what you can find there?
PLEASE SOMEONE HELP ME! CHATTING WITH SUPPORT MADE IT WORSE.
I did not want dropbox to take all of my files off of my computer and put it on their website. Also, I was getting multiple duplicates using dropbox. I chatted with a couple of support people and got nowhere except for the last time, this person totally screwed up my files and they look nothing like what my dropbox used to look like, the pictures in the files were gone replaced by something else that was not a picture, and deleted a file called "everything". I got an email afterwards, recently, saying that that file is gone and I cannot get it back. I am a super realistic artist and all of my reference pictures for future painting (that I spent a fortune to have professional photographers and models) are gone and all of the pictures of my paintings and exhibits are gone. I even see here that dropbox took all of my pictures that were in my camera (and then saved on my computer) and put them on their website and anything else I was working on in photoshop etc, was taken. I think I turned off dropbox and I thought I had downloaded all of the files but most are still here and I have greyed out pictures and files here and on my computer. a few still exist. I am freaking out. I am afraid of chatting because they made it worse. I want to delete dropbox but how do I get back my files and pictures and that huge file that the support person deleted and it says i can't get back.
Please someone, help me!
- Jay
Dropbox Staff
Hi sherry410, I understand your frustration over this matter.
In order for our team to assist further, please get in contact with the support team via email for them to investigate in more detail.
I lost two years of files and folders when I deleted Dropbox as a result of the same series of events as described in the preceding thread. How can Dropbox allow this to happen, absolutely unnecessary and irresponsible on the part of Dropbox..!!
- Hannah
I'm sorry to see that you've lost your files, Niobrara .
We do appreciate your feedback here and I will make sure to pass it along to our team.
Have you searched all the possible places, like your deleted files page and your computer's trash/recycle bin for the files?
