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Forum Discussion
Recently "File type not supported"
I have a few small (< 1MB) password protected Excel files in a shared Dropbox folder that I've used for several years. The past few days I have been unable to view the files and I get the purple targ...
Hi everyone and thanks for your feedback.
If you’re all seeing the exact same thing, can you please click on the 3 dots showing on the top right corner of your screen, and scroll down the dropdown menu a bit? Are you seeing the “Open with” option perhaps and if yes, can you open your files this way?
I am getting the same error message and the only way out is to remove the password protection. Without password prtection the file opens , put it on again and you get the sane error message. Something happened lately because this never occured to me before
Nancy
Dropbox Staff
Dropbox StaffHi everyone and thanks for your feedback.
If you’re all seeing the exact same thing, can you please click on the 3 dots showing on the top right corner of your screen, and scroll down the dropdown menu a bit? Are you seeing the “Open with” option perhaps and if yes, can you open your files this way?
- This solved the problem. Thank you very much.
I am having the same issue for the past few weeks. I tried OPEN WITH and it works. Are we gonna have to open this way from now on or is this going to be fixed? It only happens on 1 of my xlsx files. Others open fine just clicking on them.
I'm using Android S21 Ultra 5g OS 13
thanks,
- Megan
Hi blantonmray, thanks for posting here today!
This is expected behavior, but in any case I'll forward your feedback to the appropriate areas so we can continue to improve.
If you need anything else, let me know!
