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Forum Discussion

chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 months ago

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    2 months ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

Kevin99's avatar
Kevin99
Explorer | Level 4
2 months ago

I have tried on 4 Apps (iPad, iPhone, Mac, Windows), and multiple browsers on MacOS and Windows.

 

NO photos are loading into Photos tab, but are found in Folders (sub-Folders)

 

This has started happening in past 2 days.

 

I have deleted and reinstalled apps, and logged off and logged on browser windows.

 

Please HELP   🙂 

  • schoereli's avatar
    schoereli
    Helpful | Level 6
    2 months ago

    a community manager wrote today:  Our team is currently working on it.

    • TomerA's avatar
      TomerA
      Helpful | Level 5
      2 months ago

      Looks like they fixed it, its working for me now

      • schoereli's avatar
        schoereli
        Helpful | Level 6
        2 months ago

        really? on which device or just in the browser?

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