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rjbiii's avatar
rjbiii
Explorer | Level 3
2 years ago

Photos added to drop box with ".JPG" (uppercase) extension don't seem to be recognized as photos

I noticed some of my photos that I placed in a folder don't show up in the Photos section of dropbox. It seems that if they have an extension of .JPG (all uppercase) they don't appear. Files with a l...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey rjbiii, thanks for letting us know about this.

 

Are you referring to the photos tab in the Dropbox app on your mobile app, or the photos page?

 

If you rename these photos and change the .JPG extension to .jpg, do they appear?

 

Let me know what you find.

rjbiii's avatar
rjbiii
Explorer | Level 3
2 years ago

Are you referring to the photos tab in the Dropbox app on your mobile app, or the photos page?

-All of them

If you rename these photos and change the .JPG extension to .jpg, do they appear?

-Yes, then they appear

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey all, thanks for bringing this to our attention! 

     

    Our team is aware, and currently working on a fix. We'll update you as soon as we have more info. Thanks! 

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