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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 months ago

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    2 months ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi everyone, are you still experiencing the same issue on your devices regarding accessing images via the Photos tab?

Frank51's avatar
Frank51
Helpful | Level 5
2 months ago

I do have the same problem. No photos shown on Iphone. App is new loaded and current ( 396.2.6) Cache deleted. Enough storage on the device. Problem since a few days, it worked before. Pictures are downloaded to the device in Folders ( Dateien) but do nothing shos up in photos. On other devices the pictures are shown in dropbox. I assume it is not a user problem. Please fix it. Thanks Frank

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi everybody, 

     

    Thanks for bringing this issue to our attention. 

     

    Our team is currently working on it.

     

    We appreciate your patience, and we'll update you as soon as we have more news.

    • anonymous's avatar
      anonymous
      2 months ago

      DBX_Pedro  Thank you for the update it is appreciated .... However this issue was first reported on Friday, why has it taken Dropbox so long to note that there is a problem.... ?

      • -Lisa-'s avatar
        -Lisa-
        Helpful | Level 7
        2 months ago

        DBX_Pedro Thank you

         

        Charlie Windsor Hey everyone deserves a weekend break. Just be grateful they’ve now acknowledged the problem and will hopefully fix it promptly. Take the win.

         

        chrisrazzell As the original poster I thank you too for raising the issue. Has this been resolved for you on your other devices as well as your iPad ? Is that why you’ve gone quiet ?

         

        To everyone else reporting the same issue, well done, the power of the crowd could not be ignored, hang in there and wait for the fix.  But be ready to roar again if no solution is forthcoming.

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