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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 months ago

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    2 months ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey chrisrazzell, let's jump right into this!

 

Which platform do you use, when trying to preview your content? Do you use our website, mobile or desktop app?

 

If you could send over a few screenshots of what you see on your end when visiting your Photos folder, that'd be great. Thanks! 

 

Keep us posted.

anondreamboxuser's avatar
anondreamboxuser
New member | Level 2
2 months ago

I am getting this same error -- is this an issue on Dropbox's end? Very concerning, not sure why I am paying if you are losing my data

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