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Forum Discussion

rjbiii's avatar
rjbiii
Explorer | Level 3
2 years ago

Photos added to drop box with ".JPG" (uppercase) extension don't seem to be recognized as photos

I noticed some of my photos that I placed in a folder don't show up in the Photos section of dropbox. It seems that if they have an extension of .JPG (all uppercase) they don't appear. Files with a lowercase .jpg appear as expected.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey rjbiii, thanks for letting us know about this.

     

    Are you referring to the photos tab in the Dropbox app on your mobile app, or the photos page?

     

    If you rename these photos and change the .JPG extension to .jpg, do they appear?

     

    Let me know what you find.

    • rjbiii's avatar
      rjbiii
      Explorer | Level 3

      Are you referring to the photos tab in the Dropbox app on your mobile app, or the photos page?

      -All of them

      If you rename these photos and change the .JPG extension to .jpg, do they appear?

      -Yes, then they appear

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey all, thanks for bringing this to our attention! 

         

        Our team is aware, and currently working on a fix. We'll update you as soon as we have more info. Thanks!